Privacy Policy

1. Overview

EcoWish Craft India Pvt. Ltd. (“EcoWish”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy outlines how we collect, handle, and protect your information when you interact with our website, request project quotations, apply for training workshops, or purchase handcrafted goods.

2. Information We Collect

We may collect the following categories of information:

• Personal Details: Name, email address, phone number, city/location, and educational background submitted through our forms.
• Project & Inquiry Data: Descriptions of bespoke decor requirements, target design entrance exams, and design preferences.
• Payment Information: Handled securely through verified third-party payment gateways; we do not store full payment card details on our servers.
• Usage & Device Data: Standard technical information such as browser type, IP address, and anonymized page interaction logs to improve website usability.

3. Purpose of Data Processing

We use your information exclusively to:

• Process and respond to your bespoke project quotations and service inquiries.
• Coordinate training admissions, batch schedules, and student support.
• Facilitate customer service and communication via Phone, WhatsApp, and Email.
• Maintain accurate records of client commissions and workshop enrollments.
• Enhance the functionality and security of our digital platforms.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third-party marketers. We may share relevant details with trusted service providers strictly necessary to perform operations (such as email delivery via Resend, courier and dispatch logistics for handcrafted products, and banking/payment processors).

5. Data Security & Storage

We implement industry-standard technical measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% impenetrable, and we encourage users to contact us if they suspect any unauthorized activity.

6. Contact & Inquiries

For privacy-related questions, data updates, or deletion requests, please contact our administrative desk: